FAQ
FAQ
What types of materials do you use for your shoes?
We primarily use natural and sustainable materials such as cork, plant-based leather, natural latex, and recycled fibers. Our priority is to ensure comfort, quality, and environmental respect.
How do I care for my shoes to make them last longer?
We recommend regularly cleaning your shoes with a damp cloth and avoiding prolonged exposure to water. For leather, use appropriate products to maintain its suppleness. Please check our care guide for more tips.
What is your return policy?
You benefit from a 100% satisfaction guarantee with the possibility of returns within 30 days. Returns are fully covered by our team to ensure a hassle-free experience.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can track your order anytime through your customer account.
What are the delivery times?
Delivery times vary depending on your location, but generally, delivery takes between 3 and 7 business days.
Do you offer customer service?
Yes, our after-sales service is available Monday to Friday to answer all your questions by email or phone.
Are my payment details secure?
Absolutely. All our transactions are 100% secure thanks to SSL payment protocol and recognized payment solutions.
Are your shoes ethically made?
Yes, we work with certified workshops that guarantee fair working conditions and environmentally responsible manufacturing.